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Navigating The Refill Process

Sometimes navigating the pharmacy refill system can be challenging. Here are some tips for making this process easier for you:

  1. Keep track of when you are getting low on your medications – consider marking it on the calendar
  2. Call the filling pharmacy to request your medications with at least 2 days of medication left in your bottle
    • Our refill system allows 48 business hours to respond
    • If it is a medication that is limited by your provider, do not request it more than 5 days before you are out
  3. If you call on the day that you are out, your filling pharmacy has the option to loan you 3 days to bridge until your meds are approved
  4. Insurances will often limit your refill to be paid for only 7 days before your next refill is due

At PCHS, our pharmacy goes through a stringent process in order to ensure your prescription medication is exactly what you need. We also have the ability to consult with your provider directly in regards to your prescription, if needed. We try to make filling out your prescription as painless and easy as possible at our pharmacies.

Always follow the instruction on your prescription.

This might seem like common sense, but we need to stress the importance of following your prescription instructions to the letter, including length of dosage.

Even if you’re feeling better, you should not discontinue your medication before the number of days indicated on your prescription unless advised by your health care provider.

Also, do not just ‘take’ an extra dose or half dose because you feel that the medication isn’t strong enough, or you’ve done this before at no harm. The dosage is there for a reason.

Unless your health care provider said it was okay, please do not deviate from your prescription instructions.

Typically, your prescription will have the following pieces of information:

  • Your name
  • Your medication dose
  • How often you need to take your medication
  • When to take it
  • Specific instructions on how to take it (ex, with water, topically, by mouth, etc)

Always confirm your prescription details with your health care provider and your pharmacist in order to ensure that you are taking the right prescription for your needs

Always ask your pharmacy or your health care provider to explain your prescription.

It’s important that you spend the extra time to ask your provider about your prescription, especially if you don’t understand it.

Even if you’re shy, or if you feel that you are taking too much of your provider’s time, still ask your provider if you’re unclear or nervous about how to take your medication.

Pharmacists and your health care providers are here to help you with improving and maintaining your health. That includes making you feel safe and comfortable in using your prescription. If you are at home and forget your prescription instructions, do not hesitate to call your pharmacy or your health care provider on how to take your prescription.