Patient Guide
We know that the healthcare setting can be confusing and overwhelming, especially if you need healthcare right away. So we’ve created a simple guide on how to become a patient with Peninsula Community Health Services (PCHS). For language assistance click here.
First: Give us a call
We need to know some basic information about you and your health concerns. To become a PCHS patient, please call: 360-377-3776. We’ll go over your health needs, find a provider for you, and answer any other questions you may have for us.
Second: Schedule your appointment
While you are setting up your appointment, our staff will need to know:
- Your name, date of birth, address and phone number
- The reason for your visit
- Your health insurance information
Community Health Centers, like PCHS, can provide healthcare services to people who have no insurance or not enough health care coverage. If you have health insurance, please check that PCHS is in your insurance network of providers and then bring your insurance card with you to your appointment. If you don’t have insurance, you may qualify for our sliding fee scale. Just bring proof of income for verification (see Payment section below for more information).
Third: Come in for your appointment
As a new patient, we will ask you to arrive 15 minutes prior to your appointment. The receptionist will collect some additional information.
To speed up check in, complete the new patient paperwork before you arrive. Simply click on each PDF link below and print out the form.
- Adult New Patient Packet
- Adult New Patient Packet – Spanish
- Pediatric New Patient Packet
- Pediatric New Patient Packet – Spanish
- School-Based Health Clinic Forms
- School-Based Health Clinic Forms – Spanish
- Sliding Scale Application
- Sliding Scale Application – Spanish
- Release of Information – Incoming
- Release of Information – Outgoing
No access to a printer? Not a problem! Come in a few minutes earlier and complete the paperwork in person.
Paying for your visit
PCHS offers affordable health services including medical, dental, behavioral health, substance use disorder treatment, and pharmacy services. We welcome patients who are on Washington Apple Health, Medicaid, Medicare, Medicare Advantage, Tricare, selected private insurances and those who do not have insurance. For those without insurance, PCHS can help patients sign up for Washington Apple Health.
PCHS services are available to our patients without regard for ability to pay.
We offer a sliding fee discount based on household income and family size to all patients.
PCHS services are not free and payment is typically expected at the time of service. When needed, a payment plan can be created by working with our Billing Department. For some services, other specific payment resources may be available to qualified patients.
To qualify for the sliding fee scale, you will need to bring one of the following proofs of income and address to your visit:
- Current Payroll wage stubs (dated within 30 days of the application)
- Child support payment documents
- Documents of self-employment income
- Current Federal Income Tax Return (for self-employed individuals only)
- Any other third party documents verifying types of income listed above
If you have no current income, and no one is financially responsible for you, you will need to complete an additional form. We will need the name and address of the person you are living with. This information may be verified.
If you have health insurance, we will file for payment for the services provided. We accept most health insurance policies, so please call us at 360-377-3776 and ask to speak with a Navigator to verify your health insurance plan.
That’s about it!
We look forward to being your partner in health care! If you have any questions, be sure to let our staff know and they will be happy to help!