Patient Rights and Responsibilities
Peninsula Community Health Services (PCHS) respects each patient and is dedicated to giving the best care possible in a patient centered medical home model of care. Patient Rights and Responsibilities explain what you can expect from us, and in turn, what we expect from you.
As a patient, you have the right to:
- Be treated with respect and dignity in a safe and private setting
- Respect for your cultural, social, spiritual and personal values and beliefs
- Take part in your health care and treatment
- Know the names and professional status of the people caring for you
- Be informed about your illness and treatment, including options for your care and likely outcomes
- Get another opinion about your illness and treatment or change your provider
- Privacy of your health records and the right to give or refuse the release of information, except when required by law
- Know about services available through PCHS
- Be informed of how to access care when the clinic is closed
- Know about legal reporting requirements
- Ask for special arrangements if you have a disability or need an interpreter
- Receive information about living wills and have the intent of your wishes honored, as allowed by law
- Consent to treatment, care, and services as allowed by law
- Refuse treatment, care, and services as allowed by law
- Know the cost of your care and ways you may pay for care.
- Refuse to be included in any research program or study
- Receive information about ways of expressing comments and complaints
- Report any issue or concern to Washington State Department of Health at 1-800-633-6828. If you are a Medicare member and have a concern regarding quality of care, you can also contact a federal agency at 1-800-633-4227. Medicare TTY/TTD users can call 1-877-486-2048.
As a patient, you have the responsibility to:
- Tell your provider about your illness, hospital stays and use of medications
- Ask questions when you do not understand information or instructions about your illness and care. It’s okay to ask questions and expect answers in terms that you can understand.
- Inform your provider if symptoms persist or worsen or you have an unexpected reaction to a medication.
- Take medications as prescribed. If taking certain medications, you may be asked to sign and follow a medication agreement.
- Provide insurance information or proof of income and family size when applying for discounts.
- Pay your co-pays or sliding fee at time of service.
- Show respect to both care givers and other patients.
- Cancel or reschedule appointments so that another person may have that time slot.
- Use medications or medical devices prescribed for you.
- Voice your concern regarding any part of the care you receive at PCHS. Complaints can be reported by filling out a patient comment form available at the front desk at every clinic.