Patient Rights and Responsibilities

Peninsula Community Health Services (PCHS) respects each patient and is dedicated to giving the best care possible in a patient centered medical home model of care. Patient Rights and Responsibilities explain what you can expect from us, and in turn, what we expect from you.

As a patient, you have the right to:

  • Be treated with respect and dignity in a safe and private setting
  • Respect for your cultural, social, spiritual and personal values and beliefs
  • Take part in your health care and treatment
  • Know the names and professional status of the people caring for you
  • Be informed about your illness and treatment, including options for your care and likely outcomes
  • Get another opinion about your illness and treatment or change your provider
  • Privacy of your health records and the right to give or refuse the release of information, except when required by law
  • Know about services available through PCHS
  • Be informed of how to access care when the clinic is closed
  • Know about legal reporting requirements
  • Ask for special arrangements if you have a disability or need an interpreter
  • Receive information about living wills and have the intent of your wishes honored, as allowed by law
  • Consent to treatment, care, and services as allowed by law
  • Refuse treatment, care, and services as allowed by law
  • Know the cost of your care and ways you may pay for care.
  • Refuse to be included in any research program or study
  • Receive information about ways of expressing comments and complaints
  • Report any issue or concern to Washington State Department of Health at 1-800-633-6828. If you are a Medicare member and have a concern regarding quality of care, you can also contact a federal agency at 1-800-633-4227. Medicare TTY/TTD users can call 1-877-486-2048.

As a patient, you have the responsibility to:

  • Tell your provider about your illness, hospital stays and use of medications
  • Ask questions when you do not understand information or instructions about your illness and care. It’s okay to ask questions and expect answers in terms that you can understand.
  • Inform your provider if symptoms persist or worsen or you have an unexpected reaction to a medication.
  • Take medications as prescribed. If taking certain medications, you may be asked to sign and follow a medication agreement.
  • Provide insurance information or proof of income and family size when applying for discounts.
  • Pay your co-pays or sliding fee at time of service.
  • Show respect to both care givers and other patients.
  • Cancel or reschedule appointments so that another person may have that time slot.
  • Use medications or medical devices prescribed for you.
  • Voice your concern regarding any part of the care you receive at PCHS. Complaints can be reported by filling out a patient comment form available at the front desk at every clinic.