Frequently Asked Questions
Q: How do I make a dental or medical appointment?
Medical and dental appointments are scheduled through our Patient Service Center by calling 360-377-3776. Peak traffic times are 9:00 AM to 10:00 AM.
Q: Can I make an appointment for lab work or shots?
Yes. Call the Service Center at 360-377-3776 or stop by the check-out counter after your visit.
Q: How do I refill my medications?
If you obtain your medications from an outside pharmacy, give them a call and they will fax the request to PCHS. If you receive your medications from a PCHS pharmacy, call your clinic refill line:
- Wheaton Way 360-616-3131
- 6th Street 360-475-3731
- Port Orchard 360-874-5583
- Poulsbo 360-697-7636
- Belfair 360-277-2555
Allow 48 business hours for processing.
Q: How do I choose a provider or dentist? Can I switch if I decide I want someone else?
Call the Patient Service Center and an agent will help you choose a provider. PCHS is a group practice that includes Pediatricians and Dentists for newborn to 18 years old, Internal Medicine Doctors for adults and elderly, and Family Doctors, Physician Assistants, and Nurse Practitioners for everyone.
Q: Where do I call if I have a question about my bill?
To discuss your bill or make a payment, please call our Billing Department at 360-475-3712, between the hours of 8 am – 5 pm.
Q: What are your payment policies?
Payment for services (deductibles, co-payments, and sliding fee) is required at the time of your visit. Cash, personal check, and credit/debit cards are accepted. If you have health insurance, we will file for payment for the services provided. If you do not have health insurance, you may qualify for a discount through the PCHS sliding fee scale.
Q: What documents do I need to bring to apply for the sliding fee scale?
You will need to bring proof of income and address to your visit. Documents include:
- Paycheck stub
- Unemployment stub or award letter
- Social Security award letter or two bank deposit slips labeling the Social Security award
- A bank statement showing two income deposits
- Form 1040 if you are self-employed
- Spousal support payment deposit record
If you are living with someone else, we’ll need a letter certifying that they provide room and board or other types of financial support. If you are living with someone who claims you on their income tax, they will need to provide financial information.
Q: How do I obtain a copy of my medical records?
Because of patient privacy, you must first sign a release form. These forms are available at the front desk of your clinic or you may call the Patient Service Center at 360-377-3776 and a form will be mailed to you. Processing can take up to 15 days or PCHS staff will contact you.
Q: How do I check on the status of my referral?
If you do not get a letter within a week, call our referral department at 360-377-3776 option 3. You may also contact us via our secure PCHS Patient Portal.
Q: How can I resolve a complaint or pass along a compliment?
Call the Patient Service Center at 360-377-3776 or complete a Patient Comment Form available at the front desk in all clinics or online via our website.
Q: Who can I call if I am sick after hours?
We have a toll-free 24-hour Nurse Advice line at 1-866-418-2920. For speech or hearing impaired, call TTY 1-866-418-1006. We also offer extended hours at both Bremerton locations:
PCHS Sixth Street Extended Hours Clinic
Open until 7:30 PM Monday to Friday.
This walk-in clinic is available for minor illnesses
PCHS Wheaton Way Extended Hours Clinic
Open until 8:30 PM Monday to Friday
9AM to 3PM on Saturdays (closed on Holidays).
This walk-in clinic is available for minor illnesses.
Q: How do I decide whether to go to the Emergency Department or to PCHS Extended Hours?
You can receive quicker care after hours at the PCHS Extended Hours clinic for such health concerns as a fever of 100-103°, headaches/migraines, ear infections, sore throat, wheezing/cough, small cuts needing stitches, care of a wound, sprains/bruises. You should go to the Emergency Room for serious life, limb, or eye threatening issues such as chest pain, numbness, trauma, fever above 104°, severe respiratory distress, or for new onset or worsening of mental health concerns.
If you are not certain, you can call the Nurse Advice Line to help you determine if you should take your concerns to the clinic or to the Emergency Room. We have a toll-free 24-hour Nurse Advice line at 1-866-418-1002. For speech or hearing impaired, call TTY 1-866-418-1006. We also offer extended hours at both Bremerton locations:
PCHS Sixth Street Extended Hours Clinic
Open until 7:30 PM Monday to Friday.
This walk-in clinic is available for minor illnesses
PCHS Wheaton Way Extended Hours Clinic
Open until 8:30 PM Monday to Friday
9AM to 3PM on Saturdays (close on Holidays).
This walk-in clinic is available for minor illnesses.