Impostors Posing as Peninsula Community Health Service

Criminals are spoofing Peninsula Community Health Service’s phone number and calling or sending fake SMS text alerts that impersonate PCHS Billing employees, attempting to collect money from you. There are ways to protect yourself.

Here's how we do things — and what we'll never do
We want you to know what you can always expect from us.

• We will occasionally need to call to discuss your account. If you have any doubts, hang up and call us back at 36-377-3776 to speak to a Patient Service Center Agent, who will connect you to the appropriate department.
• We will not ask for your credit card information over the phone.
• We will not ask for your Online Medical Record Password.
• We will not include a link to a login page in a text message. A fraudulent or “spoofed” text message typically includes a link that directs you to enter your Online User ID and Password.
• If we send a text message, you'll be asked to reply YES or NO, or advised to call the PCHS Patient Service Center number.

Beware. And be prepared.
Scammers are getting more creative. Here's how to keep your account safe.

• If you receive an unsolicited call and the caller asks for personal information, hang up. This is most likely fraud. Remember, phone numbers can be spoofed.
• Some impostors are impersonating PCHS employees. They're using names and locations of actual PCHS employees. They may even suggest you look them up online as a reassurance of legitimacy.
• Remember, never share your login credentials or one-time passcodes for your online medical record account. This information can give a criminal immediate access to your account.
• Report the call to the FTC at: https://reportfraud.ftc.gov/#/